| eBiz Frequently Asked Questions (FAQ): | ||||||
| PARTS | ||||||
| PARTS ORDERS | ||||||
| How do I place a Stocking Order or an emergency parts order? | ||||||
| · Select the "Daily Order" function from the Parts Ordering area | ||||||
| · Input a new order number . | ||||||
| · Input the requested data | ||||||
| · Save/Submit the request | ||||||
| NOTE: You ARE LIMITED to sending 3 Emergency orders per business day. | ||||||
| What is the difference between a Daily Stocking Order and an Emergency Order? | ||||||
| · Emergency Order is same day shipping | ||||||
| · Stocking Order is next day shipping (business day only) | ||||||
| An Order is identified by a unique number assigned by the dealer with the following format: | ||||||
| Pos 1: Must be 'S' representing "Stocking Order" or 'E' representing "Emergency Order" | ||||||
| Pos 2-4: A sequential number from 001 - 999 | ||||||
| Pos 5-8: Numeric month and day (MMDD) | ||||||
| Example: E0011002 indicates it is the 1st Emergency Daily Order Request issued on Oct.2nd. | ||||||
| How do I delete REG (regular parts credit) acknowledgements? | ||||||
| · Click on the View Trans./Ack link (top right hand part of your screen, red bar). This will bring up the "View Transaction / Acknowledgement" search engine. | ||||||
| · Filter the results by "Parts" and "All" for the rest | ||||||
| · Click on SEARCH (blue bar, left hand side) | ||||||
| · Under the TRANS REF# column look for your Regular Parts Credit (REG) you want to delete | ||||||
| · On your left hand side, under the Delete column, put a check mark on the Regular Parts Credit (REG) you want to delete and click the "Delete" button. | ||||||
| NOTE: Only Saved and Acknowledged Regular Parts Credit (REG) can be deleted | ||||||
| DMS | ||||||
| How do I upload my parts vendor data files? | ||||||
| · Select Transfer of Parts Order from Parts Ordering menu | ||||||
| · Select Fixed Record | ||||||
| · Browse to the saved DMS file* | ||||||
| · Select submit to upload to HCI or save if you would like to edit your order | ||||||
| NOTE: The DATA files created by the Vendor system (DMS) have the file extension ‘.DAT’. The file name may vary depending on DMS vendor. Here are some examples: | ||||||
| * Eg: "hnvendor.dat" OR "hnparts.dat" | ||||||
| DIAGNOSTIC FORM | ||||||
| How do I access Diagnostic Forms in eBiz? | ||||||
| · Select the Diagnostic Form in the Parts Ordering area | ||||||
| · Enter the desired Part Number, VIN and Repair Order Number | ||||||
| · Click on the 'ADD' button. | ||||||
| · If required you can also click on the SEARCH and RESET button | ||||||
| NOTE: You may 'SEARCH' by entering all/partial requested data (Part Number and/or VIN and/or Repair Order Number) or select the information from the 'Get request' link. | ||||||
| How do I attach and send my diagnostic form? | ||||||
| · Select the Regular Parts Credit Request function within the Parts Ordering section of eBiz. | ||||||
| · Once the Regular Part Credit information has been entered, click on the 'No' link at the end of the line to attach the DF. A window will pop up. | ||||||
| · Select the DF you want and click on 'Attach/Modify'. A second window will pop up. | ||||||
| · Add information on the Diagnostic Form that is displayed, click “NEXT” to complete the form then click “UPDATE” first to perform the validation of the information entered. | ||||||
| · Then click “CLOSE” to return to the Diagnostic Forms list screen. Do *NOT* click on the X button to exit the window. | ||||||
| · The selected Diagnostic Form will turn PINK then click “CLOSE” on the Attach/Detach Diagnostic Form window. Do *NOT* click on the X button to exit the window. | ||||||
| · The “No” on the ‘Diag Form Attached’ column will now show "YES". | ||||||
| · Click “VALIDATE” to make sure that all input data satisfy validation rules. If no error message, click "SUBMIT" to precede your request to the System. | ||||||
| NOTE: If no Diagnostic Form is required, a message will display to indicate NO diagnostic form is required. | ||||||
| SERVICE | ||||||
| How do I retrieve my claims status? | ||||||
| · Select Claim Status Inquiry from the Service menu located on the Hondacom eBiz homepage. | ||||||
| · Click on the radio button for VIN, Claim Number or Status (Paid/Unpaid). For VIN, enter the proper VIN. For Claim Number, enter the proper Claim Number | ||||||
| · Click Submit | ||||||
| How do I correct incorrect claims? | ||||||
| Claim Correction /Authorization and Re-submission | ||||||
| · Click on the View Trans./Ack link (top right hand part of your screen, red bar). This will bring up the "View Transaction / Acknowledgement" search engine. | ||||||
| · Filter the results by "Service" | ||||||
| · Filter the status by "Acknowledged with error" | ||||||
| · Filter the User ID by "All Users" | ||||||
| · Filter the application by "All Service" or "All" | ||||||
| · Click on SEARCH (blue bar, left hand side) | ||||||
| · Under the TRANS REF# column look for your claim number you want to correct | ||||||
| · Click on the "View Ack" link under the ACTION column to edit your claim | ||||||
| · Make your corrections or key in your authorization numbers | ||||||
| · Click on calculate total | ||||||
| · Click submit to re-submit the claim with your corrections / authorizations to Honda Canada | ||||||
| NOTE: Follow up on the claim by performing a Claim Status Inquiry to see if it has been processed successfully. | ||||||
| How do I submit A CLAIM THAT IS IN saved status? | ||||||
| · Click on the View Trans./Ack link (top right hand part of your screen, red bar). This will bring up the "View Transaction / Acknowledgement" search engine. | ||||||
| · Filter the results by "Service" | ||||||
| · Filter the status by "Saved" | ||||||
| · Filter the User ID by "All Users" | ||||||
| · Filter the application by "All Service" or "All" | ||||||
| · Click on SEARCH (blue bar, left hand side) | ||||||
| · Under the TRANS REF# column look for your claim number you want to submit | ||||||
| · Click on the "Edit" link under the ACTION column to edit your claim | ||||||
| · Select recalculate total | ||||||
| · If you receive error, please correct them | ||||||
| · Repeat recalculate total (if necessary) | ||||||
| · Resubmit the claim | ||||||
| How do I delete claims? | ||||||
| · Click on the View Trans./Ack link (top right hand part of your screen, red bar). This will bring up the "View Transaction / Acknowledgement" search engine. | ||||||
| · Filter the results by "Service" and "All" for the rest | ||||||
| · Click on SEARCH (blue bar, left hand side) | ||||||
| · Under the TRANS REF# column look for your claim number you want to delete | ||||||
| · On your left hand side, under the Delete column, put a check mark on the Claim you want to delete and click the "Delete" button. | ||||||
| NOTE: Only Saved and Acknowledged Claim can be deleted | ||||||
| WHAT DO I DO IF I GET THE MESSAGE ‘CLAIM NUMBER ALREADY EXISTS’ ? | ||||||
| There might be an active warranty claim with the same warranty number. Please verify this by performing a Claim Status Inquiry. | ||||||
| In order to correct this error, enter a new unique warranty claim number. Use the following claim number format: | ||||||
| · The first character, which indicates the type of claim, should be "B, A, S, or W" followed by 6 numeric digits. | ||||||
| · Press CONTINUE again. | ||||||
| An empty claim sheet should now be available for data input. If not, then repeat the above ensuring that the warranty claim number is unique. | ||||||
| How do I delete an 'Acknowledged with error' transaction? | ||||||
| Transactions with 'acknowledged with error' as status cannot be deleted. They will be automatically deleted after 90 days. | ||||||
| SALES | ||||||
| How do I RDR (register) a vehicle in eBiz? | ||||||
| · Choose Inventory Management from the Vehicle Inventory area of eBiz | ||||||
| · From the Dealer Availability screen, select the Car Line/Door Type. | ||||||
| · Click on Refresh List | ||||||
| NOTE: You can narrow your search by selecting Model Code, Colour, Special Edition, Unit Status, Frame, Date Required and click "Refresh List" | ||||||
| · Select the unit(s) to RDR and click “Create a Sold Order” tab | ||||||
| · Fill in the required customer information for the unit(s) and then click "RDR" to submit. | ||||||
| NOTE: To RDR multiple vehicles at once, select them and click "Submit RDR" in the Sold Orders screen. | ||||||
| what if the Sales Persons names do not appear in eBiz so that units can be registered? | ||||||
| Request that your eLearning Administrator change the user’s eLearning 'Job Description - number one description' to Sales Person. | ||||||
| NOTE: This change is NOT immediate and will be seen next business day | ||||||
| EBiz - GENERAL | ||||||
| How do I change my password? | ||||||
| IF LOGGED IN TO EBIZ | ||||||
| · Click on the Change Password button on the top right hand corner of the eBiz home page | ||||||
| · Enter old password and then enter the new password twice. Save. | ||||||
| IF PROMPTED TO CHANGE YOUR EBIZ PASSWORD ON LOGON | ||||||
| · Enter the new password twice. Click Save. | ||||||
| INCORRECT/FORGOTTEN PASSWORDS OR LOCKED ACCOUNTS | ||||||
| · Contact your dealer eBiz Admin to reset your password or unlock your account | ||||||
| I UPGRADED THE COMPUTER AND NOW ENCOUNTERED a ‘Security violation’ MESSAGE WHEN LOGGING INTO EBIZ, HOW DO I CORRECT IT? | ||||||
| · Sign on to eBiz as dealer admin | ||||||
| · Go to User Admin in the red bar | ||||||
| · Click the "Register Computer" option located on the left side bar | ||||||
| · Click the "Register Computer" button displayed in the middle of the screen | ||||||
| · Signoff and signon again | ||||||
| How do I view my acknowledgements? | ||||||
| · Click on the View Trans./Ack link (top right hand part of your screen, red bar). This will bring up the "View Transaction / Acknowledgement" search engine. | ||||||
| · Choose Filter the results by either Service, Sales or Parts | ||||||
| · Choose the correct Application. Either “All Service” , “ All Sales” or “ All Parts”. If you know the specific application (i.e. Long Claim or Parts Order) then you may choose it. | ||||||
| · Choose Status “All” | ||||||
| · Choose Filter the User ID by "All Users" | ||||||
| · Click on SEARCH (blue bar, left hand side) | ||||||
| TRAINING | ||||||
| How do I access Elearning Course/Test if EBIZ is not available? | ||||||
| · Open Internet Explorer and enter "https://lms.portal.honda.ca" in the address field and hit the "Enter" key on your keyboard | ||||||
| · Enter your E-Learning credentials (LMS student ID and your password) to access eLearning site | ||||||
| · Select the General tab, then select for example “All Honda” category and click ‘Go’. | ||||||
| · Click the select button beside the course code you would like to do | ||||||
| · Click "Start Course" if you want to read the course material. | ||||||
| · To access the test, Click "Course Content" tab and click "Start" link under Test/Questionnaire or Exam / Examen section. | ||||||
| Note: Should you experience difficulties in accessing your courses please contact your E-Learning administrator. | ||||||
| ENCOUNTERED THE MESSAGE “No LMS found” WHEN TRYING TO LAUNCH ELEARNING, WHAT DOES IT MEAN AND HOW DO I CORRECT IT? | ||||||
| · This happens when the LMS Student ID field within the eBiz account profile of the user is blank. | ||||||
| · To correct, sign on to eBiz as dealer admin | ||||||
| · Select the eBiz account of user | ||||||
| · Enter the student id of user into the LMS Student ID field | ||||||
| · Click on the “Update User” button at the bottom of the screen | ||||||
| · Signoff and have user signon again | ||||||