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eBiz computer system related issues |
For quick answers, please check
the eBiz Frequently Asked Questions section below. You can
also call us at: |
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eBiz Support Centre |
Call |
1-800-268-4220 |
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eComposite related issues |
Account setup and password
reset |
Email |
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Please contact a member of the zone sales team - see zone bulletins for latest contact info. |
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Atlantic Zone - |
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Eastern Zone - |
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Auto Sales |
Sales Logistics Specialists |
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Central Zone Group 1-3 - |
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Central Zone Group 4-7 - |
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Pacific & Prairie Zone - |
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Logistics |
Transit Damage |
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Honda Institute - eLearning & Training Programs |
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Connected Dealer
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Connected Dealer networks (HONDA/ACURASALES, HONDA/ACURAETECH, HONDA/ACURATOOLS,
HONDA/ACURAGUEST) OTA (Over-the-air) vehicle updates. Network connected automotive hardware (VCI, Midtronics, Procut
A/C Machine) ETecH 2.0 components (ETecH Client and accounts, ETecH,hardware and software,HDS
/ i-HDS, CM Update). |
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Call |
1-800-268-4220 |
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Finance business related issues |
Honda Finance Services (HFS): |
Call |
1-866-554-3323 (Atlantic, Western
and Ontario) |
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HFS Marketing Representative |
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450-641-9062 (Quebec) |
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HFS branches, or |
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HFS Customer Service |
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Motorcycle and Power Equipment Sales |
Sales Support Group (SSG) Line |
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(866) 833-9679 |
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Parts & Service related issues |
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Dealer Care |
For faster service, please call us or open a web case in Salesforce. |
Call |
1-833-622-1301 |
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Dealer Care Service Inquiry |
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Email |
Service_Dealercare@ch.honda.com |
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Key Codes & Radio Codes - Canadian models
only |
Service Tech Line |
Call |
1-800-387-2778 |
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Key Codes & Radio Codes - American models |
Original selling dealer in the
U.S. |
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Parts Credit Request |
Dealer Communication Department
(DCD) |
Call |
1-833-622-1301 |
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Parts Information |
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Parts Pricing |
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Parts Returns |
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Special Service Tools Backorders |
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Parts Account Inquiries |
Credit Department |
Call |
905-888-8110 |
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Parts Credit Inquiries |
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Fax |
905-888-4446 |
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Parts Statement Inquiries |
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Parts Distribution Centres |
Central Zone
PDC, Toronto |
Call |
905-888-4464 |
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OPSCS Manager: Joe Branco |
Fax |
905-888-4455 |
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Email |
jbranco@metroscg.com |
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Western Zone PDC, Calgary |
Call |
403-236-0621 |
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OPSCS Manager: Mike Ford |
Fax |
403-236-0806 |
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Email |
mford@metroscg.com |
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Eastern Zone PDC, Montreal |
Call |
450-655-1189 |
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OPSCS Manager: Ivan Trottier |
Fax |
450-655-6627 |
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Email |
itrottier@metroscg.com |
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Parts Freight, Waybills and
Tracking |
Purolator at the following
numbers: |
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Ground or Air shipments, and
Freight |
Call |
1-800-387-1961 |
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Same-day (Air Service to
Newfoundland) |
Call |
1-877-726-3329 |
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Special Service Tools (Genuine Honda
tools only) |
Special Tools and Equipment |
Fax |
1-866-398-TOOL (8665) |
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Email |
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Warranty Claims |
Warranty Department |
Call |
1-833-622-1301 |
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Honda/Acura Plus Sales Support |
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Call |
1-800-897-3380 |
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Parts Call-in |
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Email |
warrantyPCI@ch.honda.com |
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